Frequently Asked Questions

  • When will I get my order?
    Orders typically take 3–7 days to fulfill before shipping. Shipping times vary based on location:

    • USA: 3–4 business days

    • Europe: 6–8 business days

    • Australia: 2–14 business days

    • Japan: 4–8 business days

    • International: 10–20 business days

    Where will my order ship from?
    We work with an on-demand fulfillment company with facilities worldwide, ensuring your order is produced and shipped from the location closest to you.

    Will I be charged customs for my order?
    International orders may be subject to customs fees and taxes, which are determined by your local customs office. Unfortunately, we do not have control over these charges. Please check with your customs office for details regarding potential duties and taxes.

    My order should be here by now, but I still don’t have it. What should I do?
    Before reaching out, please:

    • Check your shipping confirmation email for any errors in the delivery address.

    • Contact your local post office to see if they have your package.

    • Check with your neighbors in case the courier left the package with them.

    If your shipping address was correct and the package is still missing, please contact us through our Contact Form with your order number.

    If you find an error in your delivery address, we can send a replacement, but shipping costs will be at your expense.

  • How are your products made?
    Our products are made through a print-on-demand fulfillment service. Depending on your location, your order is produced and shipped from the nearest facility to ensure efficiency.

    Sizing Guide

    To ensure the best fit, please refer to our Sizing Guides, where you’ll find detailed charts for each item. If you have any questions about sizing, feel free to reach out through our Contact Form before placing your order.

    How do I track my order?
    Once your order ships, you will receive an email with a tracking link. If you have questions about your shipment, please reach out through our Contact Form.

    I received the wrong or a damaged product. What should I do?
    We’re sorry for the issue! Please contact us within 7 days through our Contact Form with:

    • Your order number

    • Photos of the incorrect or damaged product

    • Any other relevant details

    We will review your request and provide a resolution as soon as possible.

  • What’s your return policy?
    We do not offer returns or exchanges at this time. However, if something is wrong with your order, please let us know via our Contact Form.

    Do you offer refunds?
    Refunds are only available for orders that arrive damaged or incorrect. If this applies to your order, please contact us within 7 days through our Contact Form with photos of the issue, and we’ll make it right.

    Can I exchange an item for a different size or color?
    We do not offer exchanges at this time. If you’re unsure about sizing, please refer to our Sizing Guides available at the link above and in the product descriptions.

    In rare cases, an item may be mislabeled. If you believe your item was mislabeled, please contact us within 7 days of receiving your order through our Contact Form with:

    • Your order number

    • Photos of the mislabeled item

Still Have Questions?

If your question wasn’t answered here, feel free to reach out!